s within deadlines. Strong problem solving skills to resolve complex customer issues and identify root causes of problems and develop solutions to prevent them from happening again. Proficient in contact center software, including call center management systems, customer relationship management (CRM) software, and workforce management software. Provide effective coaching a

The e ssential d uties and r esponsibilities (including b ut not limited to) Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner . Directs callers immediately to clinical staff as necessary.

JOB SCOPE Moderate and High Complexity Laboratory Testing. Is responsible for accurately performing specimen analysis, instrument maintenance, and quality control procedures to include high and moderate complexity testing. Initiates and follows quality assurance and safety policies and procedures. Performs specimen collection and assists with the patient flow as needed. T

Accurately delivers and records radiation therapy treatments under the direction of a radiation oncologist and chief radiation therapist. Accurately enters and maintains patient treatment parameters into electronic medical record. Participates in clinical instruction of newly hired therapists and students. Assists in maintaining patient appointment schedule and submitting

Greet patients and visitors, acting as a support and resource during their time in the front office Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness Update patient demographic and insurance information and ensure proper referrals are in place Work closely with the Patient Financial Counselor to collect co pays, deductibles

Administers chemotherapy, hydration and other medications under the direction and supervision of a physician. Maintains knowledge of drug reimbursement procedures. Completes all chemotherapy charge forms. Assures pre authorization and appropriate consent forms are obtained prior to administration of therapies. Demonstrates knowledge of ambulatory infusion pump use and mai

Provide Collaborative Nursing Support including support in the queue, lab follow up calls, administrative tasks Maintain Efficient Patient Flow Room Patients Take Vitals Perform Lab Draws Administer Appropriate Injections Other Duties as Requested or Assigned Qualifications Medical Assistant Graduate of an accredited Medical Assistant Program Current CPR Certification is

may include rounding at affiliated hospitals, weekend or after hour calls May mentor new advanced practice providers May precept APP students. Other duties as assigned Qualifications Additional Attributes Strong analytical leadership Organizational skills Detail oriented Ability to multi task Nurse Practitioner Masters of Science in Nursing (MSN) from an accredited progra

Acts as working general supervisor for the laboratory. Performs routine tests as required and develops knowledge of more complex tests to perform as needed. Supervises laboratory personnel. Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates performance. Trains or assigns training of lab personnel. Provides content for continuing

Effectively oversee and manage the continuum of the new patient referral process within department standards. Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact. Independently assesses patient needs to prioritize and triage referrals. Answers phone calls, takes messages and responds to routine patient

Administers chemotherapy, hydration and other medications under the direction and supervision of a physician. Maintains knowledge of drug reimbursement procedures. Completes all chemotherapy charge forms. Assures pre authorization and appropriate consent forms are obtained prior to administration of therapies. Demonstrates knowledge of ambulatory infusion pump use and mai

Back up Express Clinic Take Vitals Administer Appropriate Injections Port Draws/Port Flushes Initiate IV Fluids Perform Phlebotomies Support Infusion Center Maintain Efficient Patient Flow Stock Areas of Work as Needed Other Duties as Requested or Assigned Qualifications Graduate of an accredited Licensed Practical Nursing Program Current MN Licensure Required Current CPR

Develops and establishes policies, procedures and objectives. Ensures their adequate execution, compliance, and updates. Evaluates general and specific business conditions as they relate to operational issues and advises the governing body and the Executive Director on these matters. Advises and assists in developing organizational objectives, and plans for their achievem

Addresses patient calls, portal messages and emails in a timely manner. Asks appropriate open ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions. Manages a wide range of symptoms. Assesses urgency of patient symptoms/side effects and addresses them a

Key Responsibilities Screens potential patients for protocol eligibility Presents trial concepts and details to the patients, participates in the informed consent process, and enrolls patients on clinical trials. Coordinates patient care in compliance with protocol requirements. Maintains investigational drug accountability and disbursement of investigational drug. Overse